Last updated: 27 September 2026
This Privacy Policy explains how Prestige Retreats Vacation Homes Rental LLC (“Prestige Retreats”, “we”, “us”) collects, uses and protects personal information when you visit prestigeretreats.ae, contact us, respond to our advertising, book a stay, or use our cleaning and maintenance services. We are based in Dubai, United Arab Emirates, and handle personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Information we collect
- Contact and enquiry details you give us through forms on this website, by email or by WhatsApp: for example your name, email address, phone number, and your message.
- Property details if you are an owner enquiring about management: for example building or community, number of bedrooms and how the property is currently let.
- Lead form details from Meta (Facebook and Instagram). If you submit one of our lead forms on Facebook or Instagram, Meta shares the details you entered (such as name, phone, email and property details) with us.
- Booking and guest details needed to host your stay, including names, contact details, arrival and departure dates and, where required by Dubai Department of Economy and Tourism (DET/DTCM) holiday home regulations, identity documents for guest registration.
- Payment information is processed by our booking platforms and payment providers (such as Airbnb and Stripe). We do not store full card numbers.
- Website usage data collected automatically through cookies and similar technologies, such as pages visited, device and browser type, and approximate location.
How we use your information
- To respond to your enquiry and follow up by phone, WhatsApp or email.
- To assess and provide property management, cleaning and maintenance services.
- To manage bookings, guest check-in and guest registration required by Dubai tourism authorities.
- To send occasional updates or offers where you have asked to receive them. You can unsubscribe at any time.
- To measure and improve our website and advertising, including on Meta platforms and Google.
- To meet legal, tax and regulatory obligations.
Sharing your information
We do not sell your personal information. We share it only where needed to provide our services or meet legal requirements, with:
- Booking platforms and channel partners (for example Airbnb and Booking.com) and our property management software.
- Payment processors such as Stripe.
- Service providers who help us run our business, such as website hosting, email and messaging (including WhatsApp), analytics and advertising platforms (including Meta and Google).
- Building management, security and government authorities where required, for example guest registration with Dubai tourism authorities.
- Property owners, limited to the booking information they need for their own unit.
Cookies and advertising
Our website uses cookies and similar technologies to keep the site working, understand how it is used and measure our advertising. Advertising partners such as Meta may use these technologies to show you relevant ads and to tell us how our ads perform. You can control cookies through your browser settings and adjust ad preferences in your Facebook, Instagram and Google account settings.
How long we keep information
We keep personal information only as long as needed for the purposes above: typically for the duration of our relationship with you and afterwards as required for legal, tax and regulatory record-keeping. Enquiries that do not lead to a booking or management agreement are deleted or anonymised when no longer needed.
Security
We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to people who need it.
International transfers
Some of our service providers (for example Meta, Google, Airbnb and Stripe) process data outside the UAE. Where this happens, we rely on those providers’ safeguards for international data transfers.
Your rights
Subject to applicable law, you may ask us to access, correct or delete your personal information, to restrict or object to how we use it, or to stop sending you marketing messages. To make a request, contact us using the details below. We will respond within a reasonable time.
Contact us
Prestige Retreats Vacation Homes Rental LLC
Dubai, United Arab Emirates
Email: booking@prestigeretreats.me
Phone / WhatsApp: +971 54 471 0487
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its “last updated” date.